Terms and Conditions
1. The Contract Between Us
When you sign the booking form you are confirming that you understand and have accepted the information regarding the holiday, which has been supplied to you. You are also accepting that our terms and conditions form the basis of the contract between Accessible Travel & Leisure and you. “Accessible Travel & Leisure” means Travelability Limited trading as Accessible Travel & Leisure. The person signing the booking form must confirm that he/she has the authority of all the persons included in the holiday to make the booking on their behalf. The person who makes the booking accepts responsibility for making payments to Accessible Travel & Leisure for all members of the party and will receive all documents and other information from us on behalf of the party.
2. Making A Booking
A provisional booking will be accepted by telephone, fax or e-mail, which will be held for an agreed period by Accessible Travel & Leisure. This booking will be confirmed in writing by Accessible Travel & Leisure upon receipt of appropriate deposits and/or balance payments. You should check the invoice carefully to ensure that it is correct. Any discrepancies must be notified to us immediately.
Upon receipt of confirmation from Accessible Travel & Leisure a non- refundable deposit of GBP150 per person (or such higher amount as may be required by any supplier), plus the applicable insurance premium must be paid. The balance of your holiday costs will be due 12 weeks prior to departure, unless otherwise advised at the time of booking. No reminder will be sent and we reserve the right to cancel your reservation if the balance is unpaid 12 weeks prior to your date of travel when cancellation charges, as shown in these Terms and Conditions, will apply. Cheques should be made payable to Accessible Travel & Leisure. A handling fee of 2.5% will be charged on any payments by credit card. Debits cards incur no charge.
Until your booking has been confirmed, we reserve the right to make any necessary changes. After confirmation we will take reasonable steps to make changes requested. We reserve the right to levy an amendment fee of GBP50 per person for alterations made 12 weeks prior to departure, plus any further costs arising from the change. Alterations, including a change of name, within 12 weeks of the date of departure will be treated as a cancellation and will therefore be charged in accordance with our cancellation policy as detailed in section 5.
5. Cancellation By You
If you wish to cancel your holiday, this must be done in writing by the person who made the booking. The date of cancellation is the date it is received in this office. Subject to section 5.2 the cancellation fees will be a percentage of the total holiday cost based on the number of days before departure within which notification is received by us as follows:-
More than 12 weeks - deposit Between 83 days and 35 days - 40% Between 34 and 22 days - 70% Between 21 and 15 days - 90% 14 days and less - 100%
If you cancel for a reason covered by your insurance policy you should make a claim against the insurance company. When the price of your holiday is based on the number of people booked and a cancellation alters that number, then we will recalculate the invoice based on numbers actually travelling. No refund will be given on any unused portion of the booking and no booking is transferable.
5.2 Where you are booked on a scheduled fight or cruise, a higher cancellation fee may apply as some airlines and cruise companies do not permit any changes once a booking has been made.
6. Cancellation/Alteration By Us
Because we plan arrangements months in advance, we reserve the right to make changes if necessary. Most changes are minor such as the withdrawal of a facility; the need to change your hotel to another of the same official category; the late opening or closure of an advertised swimming pool; the alteration to the departure time of your transport of less than 12 hours or less than 6 hours if your booking is for 4 nights or less; a change of routing/carrier or a change to/cancellation of an event (such as an excursion) at your destination. We will let you know about this kind of change as soon as possible but we do not pay compensation for minor changes. If we have to make a major change such as: an alteration to the departure time of your transport of more than 12 hours or more than 6 hours if your booking is for 4 nights or less; a change of resort area (for this purpose, a resort shall be classified as anywhere within a 40 mile radius of your chosen accommodation for a country or beach holiday or anywhere within a 5 mile radius of your chosen accommodation for a city break); a change of departure or return airport/port (this does not apply to airports within the same city); or a change of accommodation to a lower category, we will inform you immediately and we will offer you the following choice:
- Accept a different holiday of a similar standard (if one is available). - Book another holiday with us. If it costs less than your original holiday we will refund the difference; if it costs more you will pay us the difference. - Cancel your holiday and receive a full refund.
In all 3 cases cited (subject to the important note* below), you will also be entitled to compensation as detailed in the table below, unless the change or cancellation is caused by circumstance beyond our control, such as bad weather, airport closures, industrial action, the hotel being closed, epidemic, civil strife or terrorist activity, fire, food, war, threat of war, natural or nuclear disaster.
For travel-inclusive holidays: We tell you about a major change - pay you More than 56 days before your holiday - Nothing 29 to 56 days before your holiday - GBP 20 per adult 15 to 28 days before your holiday - GBP 30 per adult 8 to 14 days before your holiday - GBP 40 per adult 0 to 7 days before your holiday - GBP 50 per adult
*Important note: In respect of all holidays booked, Accessible Travel & Leisure will not be responsible for any out-of-pocket expenses or consequential or indirect loss you incur as a result of any change. We will not pay you any compensation if you have not paid the full amount for your holiday 12 weeks before departure. In the event of a change to an accommodation only booking, Accessible Travel & Leisure will be liable only in relation to the accommodation booked and we will not be responsible for any indirect costs or losses or other out-of-pocket expenses incurred.
7. The Price
All prices are correct at the time of going to press but are subject to change as detailed below We reserve the right to levy any additional charge should there be any significant variation in costs including exchange rates, the cost of aviation fuel or airport charges or increase in Government charges or levies. We guarantee not to increase prices less than 4 weeks prior to travel.
All descriptions of properties and services are made in good faith and every care is taken to ensure their accuracy. However, owners of properties, amenities, entertainment’s etc. may change their services from time to time and without notice and Accessible Travel & Leisure shall not be responsible if amenities mentioned in the brochure are not available. We shall endeavour to notify you of changes of which we become aware prior to departure. If we are aware of building work or unusual noise at the hotel you will be advised before you depart. All accommodation in our brochure has been inspected on behalf of Accessible Travel & Leisure and in the opinion of our representative the accommodation is suitable for use by a disabled person. However, disabilities vary considerably and it is your responsibility to make known to Accessible Travel & Leisure all special requirements you have. See Paragraph 13. Accessible Travel & Leisure will not be responsible for any changes to the properties or their contents after the date of inspection.
9. Travel Insurance
For the protection of your party it is a condition of booking that all members must take out COMPREHENSIVE TRAVEL INSURANCE. This policy must include cancellation cover; 24-hour medical and emergency service, repatriation and a 24-hour emergency telephone help line. Clients arranging their own insurance must do so immediately thereby covering for the possibility of cancellation and subsequent loss of monies. Clients must either purchase insurance through Accessible Travel & Leisure or provide details of their own insurance when making their booking.
10. Holiday Accommodation
All villas and apartments offered by Accessible Travel & Leisure are privately owned, and we act as an agent in the UK for the owners, or their representatives. Only those persons named at the time of booking may occupy the property. Breakages or damage must be reported to our local agent immediately and the appropriate payment or replacement made locally before departure. We will require a cheque for £100 that will not be cashed, as security. If there has been a breakage or damage at the villa, a claim may be made against you for the full cost of any replacement items or repairs. We reserve the right to charge for any breakage or damage, which is discovered after you have vacated the property and which has not been reported.
11. Flight Arrangements & Other Supplies By Third Parties
Scheduled fights and some other services are subject to the terms and conditions of the carriers, some of which may limit liability. Please advise of any special fight requirements such as special diets and assistance for wheelchair users at the time of booking. Should you be advised of any changes to fight schedules by the airline, tour operator or consolidator, you must inform us immediately in order that appropriate arrangements can be made for your arrival at the resort. IMPORTANT NOTE: Seat allocations and other special services can be requested but not guaranteed. Aircraft types are subject to change without notice by the airlines.
12. Claims & Liability
Any claim under this agreement shall be subject to English Law and all proceedings shall be within the exclusive jurisdiction of the English Courts. As part of our undertaking to provide your required holiday arrangements it is necessary for Accessible Travel & Leisure to select and make arrangements with various independent contractors including hoteliers and coach transport operators. Accessible Travel & Leisure is not responsible for the negligence or other acts or omissions of those independent carriers, the hoteliers or other contractors, or their employees or agents. Except for personal injury, illness or death, the maximum amount we will pay for claims is the full holiday price.
13. Special Requirements
You must include full details of special requirements (and where appropriate of your disability/medical condition) on the additional needs form. These will include roll-in shower, hoists, special diets on fights etc. It may be helpful if you give information as to the nature of your disability. Accessible Travel & Leisure cannot guarantee that any of your requests will be met but they will certainly pass them on to the relevant supplier. If any of the facilities mentioned in the brochure are vital to you then you must mention this on the additional needs form.
14. Data Protection
In order to process your booking it is necessary for us to collect personal data from you and members of your party. In order to arrange your holiday, we may have to pass some of that information on to the relevant suppliers of your travel arrangements. Such suppliers may be outside continental Europe. The information may also be provided to credit checking companies and public authorities such as customs and immigration, if required by them or by law. We may contact you or members of your holiday party in the future to inform you about our services. If you do not wish to receive such approaches in the future then please write to us. By signing the booking form you confirm your consent to the use of your data and that of your party members for these purposes.
If you have a complaint about your holiday you must tell our local representative and/or advise Accessible Travel & Leisure on the emergency telephone number immediately. If you fail to do this we cannot accept responsibility as we may have lost the opportunity to investigate and rectify the problem. You must also write to Accessible Travel & Leisure within 28 days of your return with full details of your complaint.
16. Locally Hired Equipment & Facilities
Where requested, Accessible Travel & Leisure will endeavour to arrange on your behalf the hiring of equipment from local suppliers at the resort or medical services such as nursing, oxygen supplies or dialysis. Accessible Travel & Leisure accepts no responsibility for ensuring that this equipment or these services will be available for you or will be suitable for your requirements. Unless otherwise stated you will be responsible for paying the local supplier and you should ensure that you take sufficient local currency for this purpose. Any loss or damage caused by the equipment which you hire or services provided to you in the resort will be the responsibility of the local supplier and Accessible Travel & Leisure accept no responsibility for the selection or fitness for purpose of the equipment or services supplied or for any loss or damage caused by its use.
Health: If you are visiting an EC country, we strongly recommend that you acquire the EHIC card. It is essential that all persons on medication or under medical treatment obtain permission to travel from their doctor. Some airlines require a certificate confirming `fitness to fly`.
Insurance: It is a condition of booking that you have adequate insurance cover (see Conditions and Terms of Booking). You should read the insurance policy document carefully. It will give you full details of what is and what is not covered and the conditions of cover. Cover will vary from policy to policy and insurer to insurer.
HEALTH: OUR POLICY CONTAINS RESTRICTIONS REGARDING PRE-EXISTING MEDICAL PROBLEMS CONCERNING THE HEALTH OF PEOPLE TRAVELLING AND OF OTHER PEOPLE UPON WHO THE TRIP MAY DEPEND. PLEASE READ THE DOCUMENT CAREFULLY.
Your Flight: You should advise us at the time of booking should any member of your party require assistance at the airport. The service available to passengers with disabilities varies from airport to airport, as does the means of transferring wheelchair users into and out of the aircraft. This may involve manual lifting onto airport buses, aircraft steps and aircraft seats. At most airports, this is a well- practiced procedure.
Passports & Visas: It is the responsibility of clients travelling to ensure they have a valid passport with at least a 6-month duration beyond the return date to the UK. You should also check Visa requirements, as these may be necessary for passport holders of certain nationalities. Accessible Travel & Leisure cannot be held responsible for the cancelling of any holiday as a consequence of incorrect or invalid documentation. No refunds will be given in such circumstances. Please note that the one-year Visitors Permit is no longer valid.
Special Diets: You should advise us at the time of booking should you, or any of your party, require special diets in-fight. We can request these, but not all diets are catered for. Special diets in your resort can be requested but not always guaranteed.
Check-in/Check-out: To cover incidental expenses during your stay, most hotels will debit your credit card or ask for a cash deposit if you do not have one; please take this into account when planning your holiday finances. On arrival, your room is normally available between noon and 3pm. On the day of departure you will usually be asked to checkout between 10am and noon, but most hotels will store baggage until departure.
Financial Protection: Accessible Travel and Leisure only secure flight seats with ATOL or IATA licensed airlines, unless otherwise requested by you at the time of booking and acquires accommodation and transport arrangements from approved and verified suppliers.
Furthermore, any holidays not covered under an ATOL agreement, where Accessible Travel and Leisure act an agent of an ATOL licensed operator, usually those that do not involve a flight being booked by Accessible Travel and Leisure as part of the package, we operate a trust account, in accordance with European regulations to protect clients’ funds